Customer Service

LSP provides excellent service for all our students from the first enquiry through to certification. This statement will help us monitor our service to you and continually improve that service.

What you can expect from the School:

Makes the interests of the puppetry community, tutors and students our priority as common stake holders in the development of puppetry in the UK.
Offers a developing range of courses at all levels for adults seeking a training and education in puppetry.
Undertakes to listen to and consult with students who speak other languages and arrange for them to have their work assessed in the language of their choice where possible.
Ensures that the School is well-resourced with trained puppetry tutors, suitable teaching space, appropriate equipment and puppets.
Ensures that the School offers puppetry students value for money.
Undertakes to deliver a puppetry curriculum that is challenging, interesting and fulfils the criteria at the correct level for assessment.
Makes regular assessments for quality assurance.
Immediately investigates allegations of malpractice in line with the LSP guidelines.
Has confidential and secure procedures for storing blank certificates.
Complies with UK Data Protection Act.
Complies with all current relevant statutory legislation.
Provides updates about the School on our website including customer comments.
Deals with financial transactions within two months.
Gives prompt, helpful and friendly responses to telephone and e-mail enquiries, normally within two working days.
Responds to written correspondence or complaints within seven working days.
Provides our clients, tutors and students with the opportunity to comment on all aspects of our service by contacting us at any time.